Warranty and Returns

Return Policy

Before initiating a return, please contact us to confirm the return details. We usually process refunds within 1–3 working days after receiving the returned item. Refunds are typically credited to your original payment method within 7 working days.
Whether the return shipping fee is borne by the buyer depends on the following two circumstances:
1 For returns initiated due to the buyer’s own reasons (such as unwanted items or mistaken purchases), the buyer must bear the outbound shipping fee of £5, the return shipping fee of £5, as well as a 10% restocking fee.
2 For returns initiated due to our reasons (e.g., battery quality issues, misleading product information, etc.), the return shipping fee will be borne by us.

1-Year Warranty

All batteries purchased from this website come with a one-year warranty. Within one year from the date of purchase, if your battery fails under normal use, we will replace it with a new one to save you time. However, the following situations are not covered by this warranty:
1The battery is damaged due to abuse, overcharging, improper installation, freezing, or improper adjustment.
2The battery has been disassembled or the sticker on the battery has been removed.
3Due to a system upgrade, the battery may not function properly.
4Note: After one year of use, it is normal for the battery capacity to remain at 80%.

30-Day Money-Back Guarantee

All batteries purchased on this website come with a 30-day unconditional refund policy. If you decide to return a product within 30 days of purchase, you can do so without providing any reason or conditions. We will fully refund and process your return request, ensuring a worry-free shopping experience. This policy is designed to provide consumers with greater confidence and ensure a risk-free shopping experience.