Warranty and Returns

Return Policy

Before initiating a return, please contact us to confirm your return. We typically process and issue a refund within 1-3 days of receiving the product.
Whether the return shipping fee is borne by the buyer depends on the following two circumstances:
1 For returns initiated due to the buyer’s own reasons (such as unwanted items or mistaken purchases), the buyer must bear the outbound shipping fee of £5, the return shipping fee of £5, as well as a 10% restocking fee.
2 For returns initiated due to our reasons (e.g., battery quality issues, misleading product information, etc.), the return shipping fee will be borne by us.

1-Year Warranty

All batteries purchased from this website come with a one-year warranty. Within one year from the date of purchase, if your battery fails under normal use, we will replace it with a new one to save you time. However, the following situations are not covered by this warranty:
1The battery is damaged due to abuse, overcharging, improper installation, freezing, or improper adjustment.
2The battery has been disassembled or the sticker on the battery has been removed.
3Due to a system upgrade, the battery may not function properly.
4Note: After one year of use, it is normal for the battery capacity to remain at 80%.

30-Day Money-Back Guarantee

All batteries purchased on this website come with a 30-day unconditional refund policy. If you decide to return a product within 30 days of purchase, you can do so without providing any reason or conditions. We will fully refund and process your return request, ensuring a worry-free shopping experience. This policy is designed to provide consumers with greater confidence and ensure a risk-free shopping experience.